Virgin Media are not replying to my complaints

[shangche7]

First two complaints closed without an actual solution.

On both occasions they admitted fault for their delay and said I can go to an Adjudicator but the problem with that is my installation is next week.

My third complaint is 8 weeks old and I’ve sent an email to the retention team and had 4 hours worth of calls.

My complaint centres around my contract price being wrong.

Is there anything I can do as phone calls never work and emails to their retention team and ceo doesn’t either.

[goslow]

If 8 weeks has gone by since your VM complaint, you can take the issue to the ombudsman

https://www.commsombudsman.org/our-process

VM will just keep you in a loop of complaining with no useful outcome, progress or change.

[Martin_N]

Hi shangche7,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your complaint. 

We are happy to take a look into this. 

I will private message you now to confirm your details. 

^Martin