on 01-11-2021 13:58
Hi, the cover on my Virgin Media brown box outside my house has blown away in the high winds at the weekend. Do Virgin Media replace/fix these for free? Thanks Christine
Answered! Go to Answer
on 06-11-2021 10:56
Hi ChristineRD, thanks for the reply. I have looked into this and can see that the engineer attended, can you confirm if the issue is now resolved?. ^Chris.
on 01-11-2021 17:42
Yes, it will be a free replacement. Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post.
on 01-11-2021 19:32
Thank you. I managed to call CS and I was told the box would be £25 😕. It’s a small box to spend £25 on!
01-11-2021 19:57 - edited 01-11-2021 20:03
Pure B*** S*** by customer services, there is no cost.
Please see this post for info;
on 03-11-2021 20:47
Hello @ChristineRD,
Welcome to the community page, thanks for posting.
I am sorry for the confusion with the cost, a brown box cover replacement is free of charge.
Did you get this booked in? If not I can help you with this.
Many thanks,
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on 04-11-2021 07:42
on 06-11-2021 10:56
Hi ChristineRD, thanks for the reply. I have looked into this and can see that the engineer attended, can you confirm if the issue is now resolved?. ^Chris.
on 06-11-2021 16:51
Yes all resolved nicely. The engineer, Rob, was brilliant and so helpful. Many thanks!
on 08-11-2021 17:11
Great to hear all resolved ChristineRD
Best,
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