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Virgin Connect App Problem

Joining in

App states it cannot ‘We can’t find the Hub’. Broadband speed is 170 Mbps - supposed to be 1Gig.

I have rebooted the Hub to no avail. Has anyone else encountered this, any solutions welcomed.


Forum Team
Forum Team

Hi BonnieTP2, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the connect app and to resolve this can you press the pinhole reset Try a 60 second factory pinhole reset 

This will bring the hub to factory settings and once done use the password on the hub and let us know if you can then connect?

Kind regards, Chris.