Virgin Media Community

[catherinecasey]

Hi my virgin box has been kicked off the wall outside my house and I cannot manage to get through to anyone. 

I have taped it up but would like it to be fixed properly. 

How do I get through to someone??

[robmclarensmith · Accepted solution]

Not sure if you mean you can't get through due to waiting times, or no dialtone.

Given you are posted this online, are you able to access live chat via https://www.virginmedia.com/help/live-chat?

Does your landline work to call 150?
Or on mobile 0800 052 0422 (technically customer services)
Or 0345 454 1111 (Tech support) if you have minutes.