VM in my area but I cant acces?

[rory_pamphilon]

Hi,

At the start of lockdown I saw VM lay cable all around our village (wallyford, scotland) and yet 2 years later I am still unable to get on? I have tried the post code (my post code EH21 8JP) checker a million times but it always says the same thing, thanks for registering interest but its not in your area.

I have even tried to speak to some of the guys in the vans if I see them but dont know whats wrong.

Please somebody help. I dont know what else to try.

Thanks

Rory

[Kath_F]

Hi Rory, 

Thanks for your post and welcome to the Forums. It's great to have you on board with us in the Community and even better that you are wanting Virgin Media services. 

Checking your postcode against our systems, I can see we are not currently in the area but am happy to find out if there are any current plans in the making for you. To do that I will need your full address. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Rory, 

Thanks for coming back to me so quickly via private message. 

I have forwarded the address over to our lightning teams now to see if there are any plans. 

Once I get a reply from the team I will let you know, good or bad. Just to set expectations it may take a few days depending on how busy they are 🙂

Speak soon,

[rory_pamphilon]

Hi Kath,

Thats absolutely fine, thankyou for progressing things for me.

Hope to hear from them soon.

Cheers

[Kath_F]

Hi Rory, 

Thanks for coming back to me via private message. 

I'm afraid I haven't had any update on this one yet. I can see it's been sent over to another team though so I've chased this today. 

Hopefully I will have news for you soon and once I do, I will pop back to you. 

Apologies once again for the delay. 

Thanks, 

[rory_pamphilon]

Hi Kath,

Any update from the other team yet?

I keep trying the postcode checker and despite seeing virgin media vans parked all around my street i still get this from EH21 8JP, [REMOVED]...

We're chuffed to hear that
you'd like Virgin Media

We’ve checked your address,[REMOVED] EH218JP,and unfortunately it looks like you can’t get our services right now but we can keep you posted.

Thanks

[MOD EDIT: Personal and private information has been removed from this post.]

[Matthew_ML]

Hey @rory_pamphilon, thank you for reaching back out and I am sorry to see you still haven't had a response from the team yet.

I want to get this looked into for you, so I am going to send you a PM.

Please can you look out for the purple envelope. Thanks