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Leslie30071977 · ‎07-08-2021

Yesterday had a chat with VM the advisor said someone coming and install a Virgin wall plug as I haven’t got it. No one came until now. Orders and appointments shows I have no appointment. Where can I go with this issue please?

jbrennand · ‎07-08-2021

Try the "Pre-installation and delivery team" - they may have more info?

On.. 0800 052 1734

Or try the usual CS numbers.... free on 150 (VM line) or 0345 454 1111 (other lines)

A VM person will respond on here but it can take a day or two.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

jbrennand · ‎07-08-2021

Try the "Pre-installation and delivery team" - they may have more info?

On.. 0800 052 1734

Or try the usual CS numbers.... free on 150 (VM line) or 0345 454 1111 (other lines)

A VM person will respond on here but it can take a day or two.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Laurie_C · ‎09-08-2021

Hi Leslie30071977,

Thanks for getting in touch, and a very warm welcome to the Community Forum!

Is this an issue that you still need help with, or have you managed to speak to a member of our team?

Kind regards,

Laurie

Laurie_C
Forum Team

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