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VM Outside box damaged

redhed31
Joining in

on ‎27-04-2022 11:07

Hi,

 

Does anyone know how to report an external damaged box? Mine was damaged a few days ago and it seems to be causing intermittent internet connection issues

 

Thanks

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-04-2022 14:27

Post a photo to let VM get the correct parts for repair.  If you wait here a day or two a VM Mod will pick this up and arrange a technician visit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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LittleMick73
Superstar

on ‎27-04-2022 14:28

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky
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