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V6 Box S102 Error - Unable to Acquire Channel Info


I've recently set up my V6 Box, and the loading channel list gets stuck at 33% and then gives an error message in the post title. Tried to fix via phone but the wait time is very long at the moment, could someone please help. 




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Re: V6 Box S102 Error - Unable to Acquire Channel Info

Sound like it hasn't been activated properly. Here is a post on the issue from newapollo

VM have recently started pre-activating their equipment, and the equipment should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. "By doing this we’ll be able to reboot the equipment or put you in touch with the right team".

The old method was to reboot the equipment and if it failed then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.

You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone – calling at 08.00 is the best time for getting through quickly,


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.