A virgin engineer visited our new home to get us connected. I had brought the old TV box and modem from the old ouse, as instructed.
In short, we were given a new TV box but told we would have to keep to older modem due to a national shortage. I was also left with the older TV remote.
Since the change over, I have had no access to On Demand, Catch Up, Netflix etc, just the same error message about a V210 problem.
The only info I can find online ANYWHERE seems to advise checking to see if all leads and plugs are securely pushed in. They are. I have also restarted several times and connected via the Settings screen.
After over an hour on the phone to Virgin and no answer, this is my last hope before I get them to rip the lot out and go over to Sky.
Hi Graemey, thanks for posting and sorry for the delay in response.
I am sorry to hear you were so long without your service. I would like to take a closer look to make sure everything is as it should be. To enable me to do so I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.