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Using previous tenant's router

Haz07
Joining in

on ‎09-09-2021 08:43

I just moved into a new flat and the previous tenant/landlord left their router and TV box behind so that if I wanted to, I could just call up and reconnect those. How would I go about doing that?

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VM-Jon
Forum Team
Forum Team

‎09-09-2021 08:45 - edited ‎09-09-2021 08:46

Hi there,

Thank you for your post. I will send you a private message, I should be able to help you with this.

many thanks

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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BenMcr
Very Insightful Person
Very Insightful Person

‎09-09-2021 09:29 - edited ‎09-09-2021 09:29

@Haz07 wrote:

I just moved into a new flat and the previous tenant/landlord left their router and TV box behind so that if I wanted to, I could just call up and reconnect those. How would I go about doing that?

You should end up with your own kit, as the previous kit needs to come back to Virgin Media for a technical checks, reset securely so they can be reused, and refurbished if required.

Kit for self-install can usually be sent out for the next working day

**********************************
I work for Virgin Media - but all opinions posted here are my own
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