You are not likely to get an answer from VM on this forum as they don't usually reply here. I don't think VM will do this for you. AIUI, it is new account gets a new router.
Personally, I would not recommend that you try to get the old router from the previous owner reconnected anyway.
Assuming it is a current model, VM will charge the previous owner for its loss and the router will be linked to that past account. You will then be linking an old router from a past account to your current account at a common address for the two accounts.
Given VM's general incompetence at anything that falls outside their normal processes and procedures, I'd suggest that you would be opening up the possibility of a load of VM administrative chaos (not least of which would be if the previous owner tries to reclaim the original router to return it)!
Your contract should not start until your service is activated and running. Have VM advised why they cannot supply a router until Feb? That sounds ridiculous.
Edit: Topic has now been moved from 'Community Natter' into 'Quick Start' so you should get a reply from the VM forum team here within a day or two to find out why there is such a long delay on your router.
Its odd that the previous occupant hasn't returned the Hub - they will get billed by VM for non-return. Unless its an old Hub that they no longer want back - what model is it (printed on the base sticker)?
Zak should be able to tell you what's what - but did you order a "quick start" pack or a Tech install? Have you got an Account set up on line yet ? If so - what does it say in the notes on there
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi Cwells91, thanks for the message and welcome to the forums. I am sorry to hear about the delay in the delivery of the hub and it does seem quite far away and this may imply construction issues. I will send you a private message so that this can be looked into further for you. - Chris.