Upstream noise again...

[Anonymous]

Hi seems like my upstream noise issue is back again.. after upgrading to 500 package.. as you can see at 3am and just before 12am on the 3es of April..

Router status:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12	226750000	4.900002	40.366287	QAM256	12
10	210750000	4.900002	40.366287	QAM256	10
11	218750000	4.900002	40.366287	QAM256	11
13	234750000	5.199997	38.983261	QAM256	13
14	242750000	5.500000	40.366287	QAM256	14
15	250750000	5.599998	40.366287	QAM256	15
16	258750000	5.500000	40.366287	QAM256	16
17	266750000	5.500000	40.366287	QAM256	17
18	274750000	5.500000	40.366287	QAM256	18
19	282750000	5.599998	40.366287	QAM256	19
20	290750000	5.699997	40.366287	QAM256	20
21	298750000	5.800003	40.946209	QAM256	21
22	306750000	5.500000	40.946209	QAM256	22
23	314750000	5.300003	40.946209	QAM256	23
24	322750000	5.300003	40.946209	QAM256	24
25	330750000	5.300003	40.366287	QAM256	25
26	370750000	5.400002	38.983261	QAM256	26
27	378750000	5.699997	38.983261	QAM256	27
28	386750000	6.099998	38.983261	QAM256	28
29	394750000	6.300003	38.983261	QAM256	29
30	402750000	6.300003	40.366287	QAM256	30
31	410750000	6.400002	40.946209	QAM256	31
33	418750000	6.400002	40.946209	QAM256	33
34	426750000	6.599998	40.366287	QAM256	34
35	434750000	6.699997	40.366287	QAM256	35
36	442750000	6.800003	40.366287	QAM256	36
37	450750000	7.000000	40.366287	QAM256	37
38	458750000	7.000000	40.946209	QAM256	38
39	466750000	7.000000	40.366287	QAM256	39
40	474750000	7.500000	40.946209	QAM256	40
41	482750000	7.599998	40.946209	QAM256	41

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12	Locked	40.366287	5	0
10	Locked	40.366287	5	0
11	Locked	40.366287	8	0
13	Locked	38.983261	5	0
14	Locked	40.366287	4	0
15	Locked	40.366287	1	0
16	Locked	40.366287	4	0
17	Locked	40.366287	4	0
18	Locked	40.366287	4	0
19	Locked	40.366287	6	0
20	Locked	40.366287	2	0
21	Locked	40.946209	4	0
22	Locked	40.946209	2	0
23	Locked	40.946209	3	0
24	Locked	40.946209	1	0
25	Locked	40.366287	3	0
26	Locked	38.983261	4	0
27	Locked	38.983261	3	0
28	Locked	38.983261	3	0
29	Locked	38.983261	0	0
30	Locked	40.366287	3	0
31	Locked	40.946209	1	0
33	Locked	40.946209	1	0
34	Locked	40.366287	1	0
35	Locked	40.366287	1	0
36	Locked	40.366287	1	0
37	Locked	40.366287	0	0
38	Locked	40.946209	1	0
39	Locked	40.366287	1	0
40	Locked	40.946209	0	0
41	Locked	40.946209	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

32

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32

Locked

43

9.9

271168264

0

[Robert_P]

It may not be possible to move the date and from looking there isn't an earlier appointment available I'm afraid but the AFM has noted the visit for the technician to advise exactly what the issue is they're look at. 

Please keep us up to date with how the visit goes 🙂

Rob

[Anonymous]

Why has my complaint been closed, and the one made today was closed today?

[Steven_L]

Thanks for coming back to us @Anonymous.

I can see that you have now been back in touch with the team to cancel your services with us. I can also see that you now have one open complaint on your account and you can track this on your online account by logging in and going to My Account > Track your complaint.

Regards,

Steven_L

[Anonymous]

Hi Steven_L

Yes I did ring up and cancel my service, number of factors really, unable to fix the issue yet stating that there is noise on my line and stated a number of times that this comes up on services status checker when I do it yet you are UNABLE TO FIX this ISSUE!

[Paul_DN]

Hi StormW4tch3r,

We are sorry to hear you have decided to cancel due to the ongoing issues you have been having, good luck with your new provider.

Regards

Paul.

[Anonymous]

How does one get their forum account removed/deleted, as I am no longer a customer? 

[Natalie_L]

Hi StormW4tch3r, 

We are sorry to hear you are no longer with us. 

To deactivate your Community account, please click on your profile and select 'Edit My Profile'. 

You will then be given the option to 'Close Account'.

Thanks