Upstream noise again...

[Anonymous]

Hi seems like my upstream noise issue is back again.. after upgrading to 500 package.. as you can see at 3am and just before 12am on the 3es of April..

Router status:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12	226750000	4.900002	40.366287	QAM256	12
10	210750000	4.900002	40.366287	QAM256	10
11	218750000	4.900002	40.366287	QAM256	11
13	234750000	5.199997	38.983261	QAM256	13
14	242750000	5.500000	40.366287	QAM256	14
15	250750000	5.599998	40.366287	QAM256	15
16	258750000	5.500000	40.366287	QAM256	16
17	266750000	5.500000	40.366287	QAM256	17
18	274750000	5.500000	40.366287	QAM256	18
19	282750000	5.599998	40.366287	QAM256	19
20	290750000	5.699997	40.366287	QAM256	20
21	298750000	5.800003	40.946209	QAM256	21
22	306750000	5.500000	40.946209	QAM256	22
23	314750000	5.300003	40.946209	QAM256	23
24	322750000	5.300003	40.946209	QAM256	24
25	330750000	5.300003	40.366287	QAM256	25
26	370750000	5.400002	38.983261	QAM256	26
27	378750000	5.699997	38.983261	QAM256	27
28	386750000	6.099998	38.983261	QAM256	28
29	394750000	6.300003	38.983261	QAM256	29
30	402750000	6.300003	40.366287	QAM256	30
31	410750000	6.400002	40.946209	QAM256	31
33	418750000	6.400002	40.946209	QAM256	33
34	426750000	6.599998	40.366287	QAM256	34
35	434750000	6.699997	40.366287	QAM256	35
36	442750000	6.800003	40.366287	QAM256	36
37	450750000	7.000000	40.366287	QAM256	37
38	458750000	7.000000	40.946209	QAM256	38
39	466750000	7.000000	40.366287	QAM256	39
40	474750000	7.500000	40.946209	QAM256	40
41	482750000	7.599998	40.946209	QAM256	41

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12	Locked	40.366287	5	0
10	Locked	40.366287	5	0
11	Locked	40.366287	8	0
13	Locked	38.983261	5	0
14	Locked	40.366287	4	0
15	Locked	40.366287	1	0
16	Locked	40.366287	4	0
17	Locked	40.366287	4	0
18	Locked	40.366287	4	0
19	Locked	40.366287	6	0
20	Locked	40.366287	2	0
21	Locked	40.946209	4	0
22	Locked	40.946209	2	0
23	Locked	40.946209	3	0
24	Locked	40.946209	1	0
25	Locked	40.366287	3	0
26	Locked	38.983261	4	0
27	Locked	38.983261	3	0
28	Locked	38.983261	3	0
29	Locked	38.983261	0	0
30	Locked	40.366287	3	0
31	Locked	40.946209	1	0
33	Locked	40.946209	1	0
34	Locked	40.366287	1	0
35	Locked	40.366287	1	0
36	Locked	40.366287	1	0
37	Locked	40.366287	0	0
38	Locked	40.946209	1	0
39	Locked	40.366287	1	0
40	Locked	40.946209	0	0
41	Locked	40.946209	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

32

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32

Locked

43

9.9

271168264

0

[Sasha_W]

I do understand this and I am very sorry that this has happened to you. 

I can appreciate it's not ideal and we do want to get this issue resolved. However if after the engineer visit, this issue continues, then we will take a further look into this and run some further checks. 

However, I would say wait until the engineer has been and gone to see what they advise. 

Thanks 

[Anonymous]

Hi @Sasha_W do you know if its the same tech that came last time, as it would be ideal if it was him, as he kinda knows what going on, then another tech coming?

[Sasha_W]

Hi @Anonymous, 

I couldn't guarantee this regrettably, it most likely will be a different technician but your account is noted so our technicians will be able to see this. 🙂 
 

Please do keep us updated how it goes 

Thanks 

[Anonymous]

I've had two days of no packet loss, I dunno rather keep this tech visit booked or what, but as it was intermittent I dunno rather too keep it or not.

[Laurie_C]

Hi StormW4tch3r,

If you would like to cancel or reschedule your appointment, you can do so through your MyVM page.

Please let me know if you need any help or further advice.

Kind regards,

Laurie

[Anonymous]

Hi

I've cancelled it, I'll carry on monitoring it, if it comes back again I will post here again. was impossible to get a tech to come when it was happening.

Thanks

[Laurie_C]

Hi,

That's not a problem, we can certainly arrange that for you (but fingers crossed it won't be necessary!).

Thanks,
Laurie

[Anonymous]

Sigh... should have kept the appointment it done it again, upstream dropped to 16QAM and game/voice lagged while it happened

[Ayisha_B]

Oh no! I'm sorry to hear that @Anonymous

I have taken a look at your account and can see you have spoken to our team on the phone after you posted here and they arranged another visit for you. 

Let us know how you get on.

Cheers 

[Anonymous]

Hi @Ayisha_B

Tech came out, he checked everything he could, he replaced the cable from the router to socket again and changed the isolator or whatever it is on the hub as well from a 6db to a 3db one, after speaking to him for sometime, he's thinking it could be noise on the network, but said he will keep in contact with me as he's local, said if it returned he will replace the cable from downstairs to my room, which means everything my end to cabinet has been replaced, he will contact me on Friday to see how things are going. so if he replaces cable, and the issue still happens I'm guessing it VM then my side? as pretty much everything has been replaced by then.