Upstream noise again...

[Anonymous]

Hi seems like my upstream noise issue is back again.. after upgrading to 500 package.. as you can see at 3am and just before 12am on the 3es of April..

Router status:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12	226750000	4.900002	40.366287	QAM256	12
10	210750000	4.900002	40.366287	QAM256	10
11	218750000	4.900002	40.366287	QAM256	11
13	234750000	5.199997	38.983261	QAM256	13
14	242750000	5.500000	40.366287	QAM256	14
15	250750000	5.599998	40.366287	QAM256	15
16	258750000	5.500000	40.366287	QAM256	16
17	266750000	5.500000	40.366287	QAM256	17
18	274750000	5.500000	40.366287	QAM256	18
19	282750000	5.599998	40.366287	QAM256	19
20	290750000	5.699997	40.366287	QAM256	20
21	298750000	5.800003	40.946209	QAM256	21
22	306750000	5.500000	40.946209	QAM256	22
23	314750000	5.300003	40.946209	QAM256	23
24	322750000	5.300003	40.946209	QAM256	24
25	330750000	5.300003	40.366287	QAM256	25
26	370750000	5.400002	38.983261	QAM256	26
27	378750000	5.699997	38.983261	QAM256	27
28	386750000	6.099998	38.983261	QAM256	28
29	394750000	6.300003	38.983261	QAM256	29
30	402750000	6.300003	40.366287	QAM256	30
31	410750000	6.400002	40.946209	QAM256	31
33	418750000	6.400002	40.946209	QAM256	33
34	426750000	6.599998	40.366287	QAM256	34
35	434750000	6.699997	40.366287	QAM256	35
36	442750000	6.800003	40.366287	QAM256	36
37	450750000	7.000000	40.366287	QAM256	37
38	458750000	7.000000	40.946209	QAM256	38
39	466750000	7.000000	40.366287	QAM256	39
40	474750000	7.500000	40.946209	QAM256	40
41	482750000	7.599998	40.946209	QAM256	41

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12	Locked	40.366287	5	0
10	Locked	40.366287	5	0
11	Locked	40.366287	8	0
13	Locked	38.983261	5	0
14	Locked	40.366287	4	0
15	Locked	40.366287	1	0
16	Locked	40.366287	4	0
17	Locked	40.366287	4	0
18	Locked	40.366287	4	0
19	Locked	40.366287	6	0
20	Locked	40.366287	2	0
21	Locked	40.946209	4	0
22	Locked	40.946209	2	0
23	Locked	40.946209	3	0
24	Locked	40.946209	1	0
25	Locked	40.366287	3	0
26	Locked	38.983261	4	0
27	Locked	38.983261	3	0
28	Locked	38.983261	3	0
29	Locked	38.983261	0	0
30	Locked	40.366287	3	0
31	Locked	40.946209	1	0
33	Locked	40.946209	1	0
34	Locked	40.366287	1	0
35	Locked	40.366287	1	0
36	Locked	40.366287	1	0
37	Locked	40.366287	0	0
38	Locked	40.946209	1	0
39	Locked	40.366287	1	0
40	Locked	40.946209	0	0
41	Locked	40.946209	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

32

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32

Locked

43

9.9

271168264

0

[David_Bn]

We certainly hope that the manager is able to find a resolution to the complaint and therefore a solution to the connection problems.

Do feel free to update us when the phone call arrives and we'll take further action where applicable 

Kindest regards,

David_Bn

[Anonymous]

Are you able to see when we use the service checker? I used it last night a few times when it happened it picked up that there was interference? first time i was able to get it to pick something up when issue was happening

[David_Bn]

I can see that you used the My Virgin Media services to look into the connection issues but what you have been advised is somewhat limited.

It does appear we advised to tighten all connections and monitor for a 24 hour period. We've also seemingly been able to send hits to help resolve the connection issues also

Kindest regards,

David_Bn

[Anonymous]

Yes, i have done all that but it STILL hasn't resolved the issue.

[Anonymous]

Well, I used services status checker and came up with this..

HDUP3FX.png (1187×1145) (imgur.com)

Doubt this is the issue I've had over a year, but hey, used it when the issue was happening, also services status page don't even show this

[Anonymous]

So the Twitter team have actually told me there is an area fault with est fix of 23rd, the fact it took this long to knowledge a fault is outrageus, the fault was registered on 13th, apparently, they need council permission to dig up the road to replace the said cable, I shall wait till it's fixed to see if my underlying issue is fixed, ticket number F009098008, I am awaiting a call back from compliants as well regarding the whole issue as well.

[Zak_M]

Thank you for coming back to us @Anonymous 

Do let us know how things go. 

Kind regards.

Zak_M

[Anonymous]

So fault cleared in the area... and my underlying issue is still ongoing.. going around and around with support with no fix.. phoned 4 times and hanged up on 3 of them as they were blaming wifi issues or don't even understand what 'packet loss' is.

[Sasha_W]

Hi @Anonymous, 

Thanks for keeping us updated on this and sorry to hear the issue is still ongoing, however from looking at your account it does already look like a technician is booked for you, so please do keep us updated how that goes 

Thanks

[Anonymous]

To be honest, @Sasha_W this whole issue is becoming a joke, nothing is being fixed, techs come out and see no issue yet I have provided PROOF there is an issue with my line via ping graphs, happens regardless of using ethernet, and wifi, there is some sort of interference on my LINE causing issues!