Upstream noise again...

[Anonymous]

Hi seems like my upstream noise issue is back again.. after upgrading to 500 package.. as you can see at 3am and just before 12am on the 3es of April..

Router status:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12	226750000	4.900002	40.366287	QAM256	12
10	210750000	4.900002	40.366287	QAM256	10
11	218750000	4.900002	40.366287	QAM256	11
13	234750000	5.199997	38.983261	QAM256	13
14	242750000	5.500000	40.366287	QAM256	14
15	250750000	5.599998	40.366287	QAM256	15
16	258750000	5.500000	40.366287	QAM256	16
17	266750000	5.500000	40.366287	QAM256	17
18	274750000	5.500000	40.366287	QAM256	18
19	282750000	5.599998	40.366287	QAM256	19
20	290750000	5.699997	40.366287	QAM256	20
21	298750000	5.800003	40.946209	QAM256	21
22	306750000	5.500000	40.946209	QAM256	22
23	314750000	5.300003	40.946209	QAM256	23
24	322750000	5.300003	40.946209	QAM256	24
25	330750000	5.300003	40.366287	QAM256	25
26	370750000	5.400002	38.983261	QAM256	26
27	378750000	5.699997	38.983261	QAM256	27
28	386750000	6.099998	38.983261	QAM256	28
29	394750000	6.300003	38.983261	QAM256	29
30	402750000	6.300003	40.366287	QAM256	30
31	410750000	6.400002	40.946209	QAM256	31
33	418750000	6.400002	40.946209	QAM256	33
34	426750000	6.599998	40.366287	QAM256	34
35	434750000	6.699997	40.366287	QAM256	35
36	442750000	6.800003	40.366287	QAM256	36
37	450750000	7.000000	40.366287	QAM256	37
38	458750000	7.000000	40.946209	QAM256	38
39	466750000	7.000000	40.366287	QAM256	39
40	474750000	7.500000	40.946209	QAM256	40
41	482750000	7.599998	40.946209	QAM256	41

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12	Locked	40.366287	5	0
10	Locked	40.366287	5	0
11	Locked	40.366287	8	0
13	Locked	38.983261	5	0
14	Locked	40.366287	4	0
15	Locked	40.366287	1	0
16	Locked	40.366287	4	0
17	Locked	40.366287	4	0
18	Locked	40.366287	4	0
19	Locked	40.366287	6	0
20	Locked	40.366287	2	0
21	Locked	40.946209	4	0
22	Locked	40.946209	2	0
23	Locked	40.946209	3	0
24	Locked	40.946209	1	0
25	Locked	40.366287	3	0
26	Locked	38.983261	4	0
27	Locked	38.983261	3	0
28	Locked	38.983261	3	0
29	Locked	38.983261	0	0
30	Locked	40.366287	3	0
31	Locked	40.946209	1	0
33	Locked	40.946209	1	0
34	Locked	40.366287	1	0
35	Locked	40.366287	1	0
36	Locked	40.366287	1	0
37	Locked	40.366287	0	0
38	Locked	40.946209	1	0
39	Locked	40.366287	1	0
40	Locked	40.946209	0	0
41	Locked	40.946209	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

32

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32

Locked

43

9.9

271168264

0

[Anonymous]

The hub has been in router mode for the past week and a half maybe more..

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	5.699997	40.366287	QAM256	25
10	210750000	5.400002	40.366287	QAM256	10
11	218750000	5.400002	40.946209	QAM256	11
12	226750000	5.300003	40.366287	QAM256	12
13	234750000	5.599998	40.366287	QAM256	13
14	242750000	5.800003	40.366287	QAM256	14
15	250750000	5.900002	40.366287	QAM256	15
16	258750000	6.000000	40.366287	QAM256	16
17	266750000	6.000000	40.946209	QAM256	17
18	274750000	6.099998	40.366287	QAM256	18
19	282750000	6.099998	40.946209	QAM256	19
20	290750000	6.199997	40.366287	QAM256	20
21	298750000	6.300003	40.366287	QAM256	21
22	306750000	5.900002	40.946209	QAM256	22
23	314750000	5.699997	40.946209	QAM256	23
24	322750000	5.599998	40.366287	QAM256	24
26	370750000	5.699997	40.366287	QAM256	26
27	378750000	5.699997	38.983261	QAM256	27
28	386750000	6.300003	40.366287	QAM256	28
29	394750000	6.500000	40.366287	QAM256	29
30	402750000	6.500000	40.366287	QAM256	30
31	410750000	6.599998	40.946209	QAM256	31
33	418750000	6.599998	40.366287	QAM256	33
34	426750000	6.800003	40.366287	QAM256	34
35	434750000	6.800003	40.366287	QAM256	35
36	442750000	6.900002	40.366287	QAM256	36
37	450750000	7.099998	40.366287	QAM256	37
38	458750000	6.900002	40.946209	QAM256	38
39	466750000	7.300003	40.366287	QAM256	39
40	474750000	7.599998	40.366287	QAM256	40
41	482750000	7.800003	40.366287	QAM256	41

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	38.983261	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.946209	0	0
33	Locked	40.366287	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	40.366287	0	0
37	Locked	40.366287	0	0
38	Locked	40.946209	0	0
39	Locked	40.366287	0	0
40	Locked	40.366287	0	0
41	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

32

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32

Locked

43

9.6

6482180

0

[Anonymous]

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	46.770599	5120 KSym/sec	32QAM	10
2	46200000	46.770599	5120 KSym/sec	32QAM	9
3	60300000	46.770599	5120 KSym/sec	32QAM	7
4	53700000	46.770599	5120 KSym/sec	32QAM	8

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Zak_M]

Thank you for posting those. 

We have taken another look over your account and there is an issue on an upstream. 

We will need to arrange an engineer to come and get this resolved. 

If you are happy for me to book this then lease do let me know.

Kind regards,

Zak_M 

[Anonymous]

If there's an issue why hasn't the engineer picked this up the last 3 times they came?

It's been fine for nearly 24 hours but started again.

[Anonymous]

[Anonymous]

Hi Zak_M

Can you spread some light on what I need a tech out for? as the person that came, the last few times says my connection is well within what it should be, other than the upstream fapping from 64, 32, 16qam, though since he has replaced something outside as the re-pull team said it was scratched up, not a clue what that means, but since then its been ok, I get the odd packet loss 2 times a day now not intermittent like it was doing, I don't know rather this is due to the fact the issue has been fixed or its currently not doing it, as I said it was intermittent, that tech is supposed to be ringing me Thursday coming, to check how thing are going so I will speak with him see what he thinks. also can you put on notes that it could be resolved but pending, as I have complaint open as its been an issue for over a year, which it has taken this time to actually solve. Here is my live ping graph.. also I'm wondering if you saw the connection dropping on the 10th at about 10:30 am which was him replacing the 'scratched' connection.

[Anonymous]

Seems to be back again, and it affecting connection again as Spotify stopped and twitch stopped for a few seconds.

[Anonymous]

Back to its usual self..

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47.020599	5120 KSym/sec	16QAM	10
2	46200000	47.020599	5120 KSym/sec	32QAM	9
3	60300000	47.020599	5120 KSym/sec	32QAM	7
4	53700000	46.770599	5120 KSym/sec	32QAM	8

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[David_Bn]

Thanks for coming back to me StormW4tch3r,

I can see that you've been able to discuss the connection with a member of our team over the phone and raised a complaint, which our team is due to call you back in relation to

Do please update us with how the phone call goes, and we can seek to run further diagnostics on the call with you

Kindest regards,

David_Bn

[Anonymous]

He claims I have a bandwidth issue and using too much but this isn't the case?! the complaint is the one I did on the 9th. other than the 'manager' ringing me back I doubt non of this WILL get solved as I keep going around and around in circles, this issue has been going on for too long maybe I should just stop PAYING for the service as it's not getting FIXED or BELIEVED that there is an ISSUE