Upstream noise again...

[Anonymous]

Hi seems like my upstream noise issue is back again.. after upgrading to 500 package.. as you can see at 3am and just before 12am on the 3es of April..

Router status:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12	226750000	4.900002	40.366287	QAM256	12
10	210750000	4.900002	40.366287	QAM256	10
11	218750000	4.900002	40.366287	QAM256	11
13	234750000	5.199997	38.983261	QAM256	13
14	242750000	5.500000	40.366287	QAM256	14
15	250750000	5.599998	40.366287	QAM256	15
16	258750000	5.500000	40.366287	QAM256	16
17	266750000	5.500000	40.366287	QAM256	17
18	274750000	5.500000	40.366287	QAM256	18
19	282750000	5.599998	40.366287	QAM256	19
20	290750000	5.699997	40.366287	QAM256	20
21	298750000	5.800003	40.946209	QAM256	21
22	306750000	5.500000	40.946209	QAM256	22
23	314750000	5.300003	40.946209	QAM256	23
24	322750000	5.300003	40.946209	QAM256	24
25	330750000	5.300003	40.366287	QAM256	25
26	370750000	5.400002	38.983261	QAM256	26
27	378750000	5.699997	38.983261	QAM256	27
28	386750000	6.099998	38.983261	QAM256	28
29	394750000	6.300003	38.983261	QAM256	29
30	402750000	6.300003	40.366287	QAM256	30
31	410750000	6.400002	40.946209	QAM256	31
33	418750000	6.400002	40.946209	QAM256	33
34	426750000	6.599998	40.366287	QAM256	34
35	434750000	6.699997	40.366287	QAM256	35
36	442750000	6.800003	40.366287	QAM256	36
37	450750000	7.000000	40.366287	QAM256	37
38	458750000	7.000000	40.946209	QAM256	38
39	466750000	7.000000	40.366287	QAM256	39
40	474750000	7.500000	40.946209	QAM256	40
41	482750000	7.599998	40.946209	QAM256	41

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12	Locked	40.366287	5	0
10	Locked	40.366287	5	0
11	Locked	40.366287	8	0
13	Locked	38.983261	5	0
14	Locked	40.366287	4	0
15	Locked	40.366287	1	0
16	Locked	40.366287	4	0
17	Locked	40.366287	4	0
18	Locked	40.366287	4	0
19	Locked	40.366287	6	0
20	Locked	40.366287	2	0
21	Locked	40.946209	4	0
22	Locked	40.946209	2	0
23	Locked	40.946209	3	0
24	Locked	40.946209	1	0
25	Locked	40.366287	3	0
26	Locked	38.983261	4	0
27	Locked	38.983261	3	0
28	Locked	38.983261	3	0
29	Locked	38.983261	0	0
30	Locked	40.366287	3	0
31	Locked	40.946209	1	0
33	Locked	40.946209	1	0
34	Locked	40.366287	1	0
35	Locked	40.366287	1	0
36	Locked	40.366287	1	0
37	Locked	40.366287	0	0
38	Locked	40.946209	1	0
39	Locked	40.366287	1	0
40	Locked	40.946209	0	0
41	Locked	40.946209	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

32

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32

Locked

43

9.9

271168264

0

[Anonymous]

Hey want to hear something funny. i got a reply from the complaints team, their 'resolution' to my issue is to change package I am, I mean really common, that's not going to sort this issue!!

[Zoie_P]

Hi StormW4tch3r,. 

Sorry to hear this, has this been classed as resolved? You can view all open complaints here and if so we can take a look into this for you 

Zoie 

[Anonymous]

Hi Zoie_P 

No it's not fair as being as 'resolved', changing my package isn't going to stop the packet loss and noise on the upstream.

[Zoie_P]

I do agree with this and can look into this for you, just let us know, 

How is your BQM graph looking ?

Zoie

[Anonymous]

Hi

If you can that be good, here's today ping graph, internet went down just after midnight, then came back up, but as you can see I'm still getting little spikes currently, just to add as well, i've had a new line from cabinet to house(just before 4pm and you can see it carried on doing it), new wire from the socket to hub and new isolator.

[Zak_M]

Thank you for coming back to us. 

It dose look as though things are calming down a little,  could you provide the hub stats as requested previously?

Kind regards,

Zak_M

[Anonymous]

Calming down you say?! as the evening continues it gets worse! 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47.020599	5120 KSym/sec	16QAM	10
2	46200000	47.020599	5120 KSym/sec	16QAM	9
3	60300000	47.020599	5120 KSym/sec	16QAM	7
4	53700000	46.770599	5120 KSym/sec	16QAM	8

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Zak_M]

Thank you for coming back to me. 

I can see that you have had an engineer out to you today, the engineer has confirmed that there are no SNR or utilisation issues.  All the upstream and down stream stats look all with in range from here. 

Please can you post the full listing of hub stats.

Kind regards,

Zak_M

[Anonymous]

He got networks to look at the cabinet over 48 hours, but the issue is the packet loss on the connection even though the logs are not showing anything. you can see the stats without me posting so why are you asking for them? i'm at the point of going to Ofcom as this ISSUE isn't being sorted or taking SERIOUSLY, i've had a cable repull, new wire to the hub new isolator yet i am STILL facing the SAME issue. i have said a number of times THAT the upstream KEEPS dropping from 64qam to 32 then 16 and fluctuate all over the place when it happens.

[Zak_M]

We can't see your full hub stats from here hence the reason why I have asked for them. 

The packet loss could be caused from your 3rd party router and that is why the request was to leave the hub in router mode for 24 hours so that the BQM graph can reflect it.

Kind regards,

Zak_M