cancel
Showing results for 
Search instead for 
Did you mean: 

Upstream noise again...

Anonymous
Not applicable

Hi seems like my upstream noise issue is back again.. after upgrading to 500 package.. as you can see at 3am and just before 12am on the 3es of April..

Router status:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

122267500004.90000240.366287QAM25612
102107500004.90000240.366287QAM25610
112187500004.90000240.366287QAM25611
132347500005.19999738.983261QAM25613
142427500005.50000040.366287QAM25614
152507500005.59999840.366287QAM25615
162587500005.50000040.366287QAM25616
172667500005.50000040.366287QAM25617
182747500005.50000040.366287QAM25618
192827500005.59999840.366287QAM25619
202907500005.69999740.366287QAM25620
212987500005.80000340.946209QAM25621
223067500005.50000040.946209QAM25622
233147500005.30000340.946209QAM25623
243227500005.30000340.946209QAM25624
253307500005.30000340.366287QAM25625
263707500005.40000238.983261QAM25626
273787500005.69999738.983261QAM25627
283867500006.09999838.983261QAM25628
293947500006.30000338.983261QAM25629
304027500006.30000340.366287QAM25630
314107500006.40000240.946209QAM25631
334187500006.40000240.946209QAM25633
344267500006.59999840.366287QAM25634
354347500006.69999740.366287QAM25635
364427500006.80000340.366287QAM25636
374507500007.00000040.366287QAM25637
384587500007.00000040.946209QAM25638
394667500007.00000040.366287QAM25639
404747500007.50000040.946209QAM25640
414827500007.59999840.946209QAM25641


3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12Locked40.36628750
10Locked40.36628750
11Locked40.36628780
13Locked38.98326150
14Locked40.36628740
15Locked40.36628710
16Locked40.36628740
17Locked40.36628740
18Locked40.36628740
19Locked40.36628760
20Locked40.36628720
21Locked40.94620940
22Locked40.94620920
23Locked40.94620930
24Locked40.94620910
25Locked40.36628730
26Locked38.98326140
27Locked38.98326130
28Locked38.98326130
29Locked38.98326100
30Locked40.36628730
31Locked40.94620910
33Locked40.94620910
34Locked40.36628710
35Locked40.36628710
36Locked40.36628710
37Locked40.36628700
38Locked40.94620910
39Locked40.36628710
40Locked40.94620900
41Locked40.94620900



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
32964K1880QAM4096759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
32Locked439.92711682640
86 REPLIES 86

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to us @Anonymous 

 

I have just taken a look over the network and there are no issues there.

 

So that we can look further into the issue we are going to need you to put the hub back into router mode.

 

Kind regards,

Zak_M

Anonymous
Not applicable

Fact that the issue is intermittent like my last issue posted here which was never replied too, https://community.virginmedia.com/t5/QuickStart-set-up-and/Packet-Loss-SO19/td-p/4260311/page/10 I believe it this issue again..

Zak_M
Forum Team (Retired)
Forum Team (Retired)

I appreciate that however,  we are only able to run the tests from here if the hub is in router mode. 

 

Kind regards,

Zak_M 

Anonymous
Not applicable

Hub is in router mode now..

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to me. 

 

Everything is in perfect shape from our end, Can you leave the hub in router mode for 24 hours so we can monitor the BQM.

 

Kind regards,

Zak_M

Anonymous
Not applicable

Not an issue as such.. but all 4 channels have dropped to 32 qam

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000041.5205995120 KSym/sec32QAM12
24620000041.5205995120 KSym/sec32QAM9
33940000041.2705995120 KSym/sec32QAM10
43260000041.5205995120 KSym/sec32QAM11



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

Anonymous
Not applicable

Looks like it has started to effect connection, can see drop packets, while gaming was teleporting and voice and lagging, after posting this all 4 channels dropped to 16qam

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi StormW4th3r,

Thanks for your post, I have checked your power levels, your account and also your area's latency and it all looks okay.

If you have any changes then let us know.

Zoie

 

Anonymous
Not applicable

Hi @Zoie_P

Are you sure things are fine because clearly something isn't as its still doing it?!?! this issue as been on and off for nearly a year!!

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @Anonymous,

 

Sorry to see the latency spikes on your BQM and that you have been experiencing this on going issue for nearly a year. That is not good.

 

I have scheduled an engineer visit for you so that we can take a look at things and get this resolved.

 

I will send you a private message with the details on your engineer visit now and to confirm your address.

 

Best wishes,

 

Serena