Hi all,Suffering with some latency spikes, please could someone have a look at my Downstream/Upsteam channels - also if someone could explain it, that would be even better
Thanks!- - - - - - -
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Go to Answer
Power levels are way too high on downstream, nearly double the maximum. Probably need a technician’s visit to rectify.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
Found this answer helpful? Share it!