on 13-11-2021 11:56
hi there, i was wondering if i could know if i can upgrade to M1000, how much would it cost Extra per month, and how much that would be in total ?
thanks you
John
Answered! Go to Answer
on 13-11-2021 12:35
The only way to find out is to phone up and ask. Forum staff aren't allowed to offer sales advice or make package changes.
Call up, select the relevant options for package upgrades. if you're currently in a fixed term contract, any existing discount will vanish, and you'll be started on a new 18 month minimum term, with the usual heavy exit penalties. If you're out of a fixed term, then you can try your luck negotiating a discount to stay on your existing speed, and when you've got the best you think you'll ring out of them for that, ask "and how much if I go to 1 Gbps?"
It is possible to negotiate a discount straight up on 1 Gbps, but it's difficult because you've not got much leverage. If there's a moderately near date for Openreach or another FTTP provider availability that might help.
on 13-11-2021 12:35
The only way to find out is to phone up and ask. Forum staff aren't allowed to offer sales advice or make package changes.
Call up, select the relevant options for package upgrades. if you're currently in a fixed term contract, any existing discount will vanish, and you'll be started on a new 18 month minimum term, with the usual heavy exit penalties. If you're out of a fixed term, then you can try your luck negotiating a discount to stay on your existing speed, and when you've got the best you think you'll ring out of them for that, ask "and how much if I go to 1 Gbps?"
It is possible to negotiate a discount straight up on 1 Gbps, but it's difficult because you've not got much leverage. If there's a moderately near date for Openreach or another FTTP provider availability that might help.
13-11-2021 16:19 - edited 13-11-2021 16:21
Hi,
thanks for you answer i managed to phone them up and i upgraded my broadband to gig1 fibre.
thanks
john
on 14-11-2021 10:28
Hi John,
Out of interest. Did you have to pay much more?
on 16-11-2021 10:35
Hi BigFloppy
The cost may vary depending on each customers package
We may even be able to save you some money or no increase at all
Its worth getting in touch by any of these methods
Sadly as a Forums Team we are unable to make any package changes
Gareth_L
on 16-11-2021 12:11
HI Gareth,
I ended up having to pay a bit more unfortunately as my previous package had a loyalty discount on...
Plus a condition of it was I took a £25 a month o2 sim... is this definitely a requirement? I don't even need it unfortunately.
on 16-11-2021 12:54
@BigFloppy wrote:HI Gareth,
I ended up having to pay a bit more unfortunately as my previous package had a loyalty discount on...
Plus a condition of it was I took a £25 a month o2 sim... is this definitely a requirement? I don't even need it unfortunately.
the £25 sim is a VOLT deal - looking at the website thats certainly is available but so is 1gig BB on its own - thats to new customers so any price shown will be for new users but i dont think the deals are any different for existing customers - just the price which you need to negotiate
imo they have mis sold you the O2 sim especially as you do not want it
that said what the price of BB only would be is the thing - they are pushing the volt deal so they may do better deals
but if you stay with the volt deal i would have thought you should have signed up for the 500 BB speed and then doubled it for free
there has been confusion in what the deal actually is - who did you speak to - if you did it via chat then thats offshore and they are not the best - you need to speak to UK retentions - so try this
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
if you get offshore then hang up and try again or say you want to give 30 days notice - that should get you transferred to the UK - once there just tell them what you [actually] want to discuss
on 16-11-2021 13:13
Hi Tony,
Thanks for your response. I stupidly did the deal over their online chat, I would normally call with the cancellation option.
When you mention the double for free, is that a deal somewhere they are offering? Or do you mean they are upgrading all 500mbit customers to 1gig anyway?
I was already on their top package before gig1 was enabled in the area, so 500mbit in the package. Ultimate Oomph bundle but with a discount applied for loyalty.
on 16-11-2021 13:24
the tie up with O2 has brought the volt deals - anyone with an O2 sim and VM BB can initiate the upgrade for free - that moves the BB speed to the next one and doubles the data on the O2 sim
how that would work in practice with an upgrade i dont know but it would be worth a discussion with UK retentions who have more info and tend to get things right unlike chat or offshore
as i said in the earlier post afaik you did not have to take the O2 sim and if all this has happened in the last 14 days you can cancel and re look at things
so again go to UK retentions and talk about options - it may be that even with the O2 sim you have the best price but i doubt it
on 16-11-2021 13:25
Thanks Tony.
Will give them a tinkle.