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Upgrade update

hannahjay
Joining in

on ‎12-01-2022 09:12

Hi. I updated my tv and broadband yesterday at about 2pm and it still isn’t reflecting on my app or on the box. How long should this take? I thought it would be done within an hour or so. 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎12-01-2022 10:46

Have you power cycled the Hub yet?  It could take a day for the system to send out the new config file.  Once this is done the speed increase will be immediate.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

on ‎14-01-2022 14:05

Hi @hannahjay, thanks for your post and I'm sorry your services haven't upgraded yet.

I'm just going to pop you a quick PM to ask you to confirm security details, just so I can get access to your account and tell you the information.

Please expect this within the next minute or so!

Regards

Tom_W
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