Hi. I updated my tv and broadband yesterday at about 2pm and it still isn’t reflecting on my app or on the box. How long should this take? I thought it would be done within an hour or so.
Have you power cycled the Hub yet? It could take a day for the system to send out the new config file. Once this is done the speed increase will be immediate.
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Hi @hannahjay, thanks for your post and I'm sorry your services haven't upgraded yet.
I'm just going to pop you a quick PM to ask you to confirm security details, just so I can get access to your account and tell you the information.
Please expect this within the next minute or so!