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hannahjay
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Upgrade update

Hi. I updated my tv and broadband yesterday at about 2pm and it still isn’t reflecting on my app or on the box. How long should this take? I thought it would be done within an hour or so. 

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Adduxi
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Re: Upgrade update

Have you power cycled the Hub yet?  It could take a day for the system to send out the new config file.  Once this is done the speed increase will be immediate.

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Tom_W1
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Re: Upgrade update

Hi @hannahjay, thanks for your post and I'm sorry your services haven't upgraded yet.

I'm just going to pop you a quick PM to ask you to confirm security details, just so I can get access to your account and tell you the information.

Please expect this within the next minute or so!

Regards

Tom_W
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