Virgin Media Virgin Media Community

Theballisinthen · ‎16-08-2021

Hi

I upgraded my broadband package from 200 to bigger oomph 350 service...I did this on Friday it is now Monday and nothing has changed...how long does it usually take for the changes to happen ?

Theballisinthen · ‎16-08-2021

I'm waiting on a replacement box for my old TiVo box...going to be delivered on Wed ..so hopefully things will change then

See where this Helpful Answer was posted

Ernie_C · ‎16-08-2021

Does the upgrade include other elements?

New SIM, extra box, new Hub?

If so, the speed upgrade can’t happen until all elements are installed.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

jbrennand · ‎16-08-2021

Do you already have a Hub3 ? If you have an older Superhub then they will need to send one out to you.

If you already have a Hub3 - look in the settings for the "Configuration" data page for the Up and Dowm "Max Data Rate Transfer" speed settings - what numbers are in there - in bps - on 350 the down will start with a 4xxxxxxxx

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Theballisinthen · ‎16-08-2021

I'm waiting on a replacement box for my old TiVo box...going to be delivered on Wed ..so hopefully things will change then

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Upgrade on broadband services