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Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

robw95
Tuning in

Hi

I have recently upgraded from Ultimate Oomph to Ultimate Volt With Gig1 available in my area

The Hub 4 Self Install kit arrived and was installed on Saturday evening (04/12) 

I have noticed that the upload and download speeds are consistent with M600 and are not going any higher than 644.91mbps Down / 42.09 mbps Up

Having a look at the Downstream/Upstream channels in the Router Logs of the Hub 4 , There is only 1 DOCSIS 3.1 Downstream channel and There is no DOCSIS 3.1 Upstream channels 

DOCSIS 3.0 However has 31 Downstream and 4 Upstream  - is this correct?

I have today powered off and on Hub 4 since it was installed on Saturday, Thinking perhaps due to the day and time of install may of delayed the changes on the line for Gig1 but the speed remains the same. 

If anyone could please advise me? 

Thanks, 

R

 

27 REPLIES 27

No, didn’t have that on the old hub 3 or on this hub 4 when it was delivered 


@starlir wrote:

No, didn’t have that on the old hub 3 or on this hub 4 when it was delivered 


I'd suggest it may be worth an engineer visit to correct the power levels at the cabinet.

Are you saying the power levels are too high or low? Not sure what I would present to VM to send out the relevant engineer?


@starlir wrote:

Are you saying the power levels are too high or low? Not sure what I would present to VM to send out the relevant engineer?


Some of them are out of spec (-6 to +10 is the 'in spec' range). I've highlighted the values below:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

263390000009.940.4QAM25626
11390000009.339QAM2561
2147000000939QAM2562
31550000008.840.4QAM2563
41630000008.740.4QAM2564
51710000008.640.4QAM2565
61790000008.540.4QAM2566
71870000008.240.4QAM2567
81950000008.440.4QAM2568
92030000008.640.4QAM2569
102110000008.740.4QAM25610
112190000008.740.4QAM25611
122270000008.840.4QAM25612
13235000000940.4QAM25613
142430000009.240.4QAM25614
152510000009.340.4QAM25615
162590000009.440.4QAM25616
172670000009.340.4QAM25617
182750000009.540.4QAM25618
192830000009.540.4QAM25619
202910000009.840.4QAM25620
2129900000010.540.4QAM25621
2230700000010.440.4QAM25622
2331500000010.140.9QAM25623
243230000009.840.4QAM25624
253310000009.840.4QAM25625
2734700000010.140.4QAM25627
283550000009.840.4QAM25628
293630000009.540.4QAM25629
303710000009.540.4QAM25630
313790000009.440.4QAM25631

 

3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked4310.479565570

 

If you can wait a few days a VM staff member will respond to this thread.

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @starlir,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing issues with your connection!

I was able to locate your account and run some basic checks for you. I can see some issues with your downstream power levels, which will require for a technician visit as we're unable to rectify this issue remotely. In order to have this arranged, I will need to confirm a few details with you over Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks, I’ve responded to the pm

Engineer called Friday afternoon, 6db attenuator fitted, line checked for noise and none found.  All channels now in spec and inbuilt router speed check showing 928Mbps download.  As such issue resolved.  Many thanks for all the help on this issue.

Tom_W1
Forum Team
Forum Team

Hi @robw95, thanks for your post.

Great news that you were able to get this sorted and that the engineer resolved this for you.

Please let me know if you need any further assistance but if not, wishing you a great Christmas and New Year!

Regards

Tom_W