on 19-07-2021 11:27
Hi,
Moved back to Virgin from ADSL and having daily connection issues, impacting ability to work from home, Zoom calls etc. The HUB 3 racks up a massive number of pre and post RS errors and the connection freezes corresponding with events in the network log. Have tried swapping out the cable to the hub with the one used when I was last on Virgin, resetting the hub multiple times, switching to modem mode over the past couple of weeks but issue remains. I only use hard wired ethernet to the HUB 3. The check tool on the Virgin site says there is no issue, but the logs, error count and erratic connectivity suggest otherwise. Details below, any help greatly appreciated, this morning it has been particularly bad.
Thanks,
Carl
I last reset the HUB3 last night at 6.30pm pre and post RS errors were 0.
on 19-07-2021 11:28
Logs:
Network Log
Time | Priority | Description |
19/07/2021 11:09:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 10:50:48 | Warning! | RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 10:50:29 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 10:50:29 | critical | Ranging Request Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 10:43:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 10:40:43 | Warning! | RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 10:40:11 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 08:53:51 | Warning! | RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 08:08:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 07:35:36 | Warning! | RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 07:22:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 05:05:35 | Warning! | RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 05:05:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:57:35 | Warning! | RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:55:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
on 19-07-2021 11:28
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 3.2 | 37 | 256 qam | 1 |
2 | 147000000 | 2.9 | 37 | 256 qam | 2 |
3 | 155000000 | 2.5 | 37 | 256 qam | 3 |
4 | 163000000 | 2 | 37 | 256 qam | 4 |
5 | 171000000 | 1.7 | 37 | 256 qam | 5 |
6 | 179000000 | 1.2 | 37 | 256 qam | 6 |
7 | 187000000 | 0.9 | 37 | 256 qam | 7 |
8 | 195000000 | 0.2 | 37 | 256 qam | 8 |
9 | 203000000 | -0.2 | 37 | 256 qam | 9 |
10 | 211000000 | -1 | 37 | 256 qam | 10 |
11 | 219000000 | -1.4 | 37 | 256 qam | 11 |
12 | 227000000 | -1.7 | 37 | 256 qam | 12 |
13 | 235000000 | -1.7 | 37 | 256 qam | 13 |
14 | 243000000 | -1.7 | 37 | 256 qam | 14 |
15 | 251000000 | -2 | 37 | 256 qam | 15 |
16 | 259000000 | -2.2 | 37 | 256 qam | 16 |
17 | 267000000 | -2.5 | 37 | 256 qam | 17 |
18 | 275000000 | -2.5 | 37 | 256 qam | 18 |
19 | 283000000 | -2.7 | 37 | 256 qam | 19 |
20 | 291000000 | -3.4 | 37 | 256 qam | 20 |
21 | 299000000 | -3.4 | 37 | 256 qam | 21 |
22 | 307000000 | -3.5 | 37 | 256 qam | 22 |
23 | 315000000 | -3.5 | 37 | 256 qam | 23 |
24 | 323000000 | -4 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 7072872 | 2672290 |
2 | Locked | 37.6 | 355782 | 107753 |
3 | Locked | 37.3 | 7439915 | 420517 |
4 | Locked | 37.3 | 6415677 | 4725085 |
5 | Locked | 37.3 | 118514 | 46796 |
6 | Locked | 37.6 | 4491074 | 4198138 |
7 | Locked | 37.6 | 6009129 | 842774 |
8 | Locked | 37.6 | 73614 | 290 |
9 | Locked | 37.6 | 45581 | 215 |
10 | Locked | 37.6 | 38351 | 398 |
11 | Locked | 37.6 | 26619 | 125 |
12 | Locked | 37.6 | 47760 | 92 |
13 | Locked | 37.6 | 42472 | 128 |
14 | Locked | 37.3 | 15331 | 240 |
15 | Locked | 37.6 | 8939 | 135 |
16 | Locked | 37.6 | 5765 | 31 |
17 | Locked | 37.3 | 28774 | 38 |
18 | Locked | 37.3 | 6394 | 115 |
19 | Locked | 37.6 | 4590 | 81 |
20 | Locked | 37.3 | 4311 | 122 |
21 | Locked | 37.3 | 20095 | 32 |
22 | Locked | 37.3 | 3252 | 55 |
23 | Locked | 37.6 | 1489 | 70 |
24 | Locked | 37.3 | 1665 | 39 |
on 19-07-2021 11:29
1 | 60300014 | 44.2 | 5120 | 16 qam | 1 |
2 | 39400303 | 42.5 | 5120 | 16 qam | 4 |
3 | 46200234 | 43.2 | 5120 | 16 qam | 3 |
4 | 53699765 | 43.7 | 5120 | 16 qam | 2 |
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 17 | 0 |
3 | ATDMA | 0 | 0 | 43 | 0 |
4 | ATDMA | 0 | 0 | 8 | 0 |
on 21-07-2021 11:57
Hi CMB123,
Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're having some problems with your broadband connection.
I've been able to locate your account using your Forum Details, and I can see that there is a known issue in your area. This issue has an estimated resolution time of 18:00 this afternoon. Can you continue to monitor your connection after this time, and let us know if you see any more issues?
Kind regards,
Laurie
on 21-07-2021 12:20
Hi Laurie_C,
Yes will do so and will update if still experiencing issues.
Thanks,
Carl