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Unfortunately help needed for order cancellation

Joining in

I sent a recorded tracked cancellation letter to VM in Sunderland on the 17 June 2024 to cancel my VM order for Quick-Start Installation not due for delivery until 10 August 2024, they received it on 18 June and signed for by a VM employee. I had to cancel due to my wife’s sudden serious deterioration of her medical condition and me being in my mid 80s have been advised to move into a more suitable home. I have had no confirmation from VM that my order has been cancelled as requested, it seems still to be live, could somebody check that it has been cancelled, I tried phoning but being hard of hearing it was not successful...Thanks, in anticipation


Forum Team
Forum Team

Hi Trebor87,

Thank you for your post. We're very sorry to hear you haven't heard back from the team. 

We are happy to take a look into this. I will private message you now to confirm your details.