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Unfortunately help needed for order cancellation

Trebor87
Joining in

I sent a recorded tracked cancellation letter to VM in Sunderland on the 17 June 2024 to cancel my VM order for Quick-Start Installation not due for delivery until 10 August 2024, they received it on 18 June and signed for by a VM employee. I had to cancel due to my wife’s sudden serious deterioration of her medical condition and me being in my mid 80s have been advised to move into a more suitable home. I have had no confirmation from VM that my order has been cancelled as requested, it seems still to be live, could somebody check that it has been cancelled, I tried phoning but being hard of hearing it was not successful...Thanks, in anticipation

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi Trebor87,

Thank you for your post. We're very sorry to hear you haven't heard back from the team. 

We are happy to take a look into this. I will private message you now to confirm your details. 

^Martin