Unfortunately I cant find a connection box in my new home. I need to be online ASAP(work)

[Robbyat]

Hello, I'm.new here. I just got my hub pack, I.cant seem to install it myself, I can't find the connection box I've seen in videos online. Also not seen any video to explain how to use the ethernet cable. I was really looking forward to internet connection this weekend as I need it for work. I appreciate any help. Thank you

[goslow]

Call the pre-installation and delivery team on 0800 052 1734

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the number above for a tech installation.

[Robert_P]

Hello Robbyat

Sorry to hear of the problems following your recent order and equipment, we appreciate you taking the time to let us know via the forums and welcome to the community.

We can see you have spoken to the team since posting, we trust this was covered during the call and the necessary arrangements made? If you need us further, please don't hesitate to get in touch.

Rob