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On our wavelength
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Unable to order a booster

Hi,

 

I've had a superhub 3 installed and i scanned my house using the connect app. While scanning a room quite far away from the hub it said "We recommend ordering a booster to increase your wifi range". Unfortunately when i go through the process of ordering a booster, i just get to a Virgin media page which says "Oops! Something went wrong."  I've tried 3 different browsers but all come up with this error once i sign in to my account.

Please can somebody from VM order a booster and have it sent to me ?

 

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Community elder
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Re: Unable to order a booster

Hi you will have to do this by phone 150 free from a virgin phone or 0335 454 1111 from any other phone and choose technical help.Regards Micky
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