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Unable to login in to my virgin media

Only just managed to register for the connect app and now I’ve tried to login to My virgin media and it is telling me my username and/or password are incorrect but they are not. I’ve tried registering again as I thought it might not of worked but it tells me there is an account with my details. Can anyone help? 

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Re: Unable to login in to my virgin media

Hi Leanne282002, 

Thanks for your post and welcome to our community. 

Sorry you're having this issue. 

So can you log into the connect app okay just not My Virgin Media? 

We are currently having an issue with some of our online services including logging into your online account or email account so it cold be linked to this issue. 

Emma_C - Forum Team