[URGENT] Reschedule engineer

[steffier]

Hi,

Virgin Media sent me a text to remind of an appointment to fit my faceplate on June 20. I replied “CHANGE” to reschedule.

Virginf Media decided to reschedule the appointment to June 24 without asking me if I agreed on this date! I am not available on June 24, in fact I will not even be in the country. Why would you decide on a date without asking your client if it works for them?

Now, I have tried to reschedule on My Virgin Media app but it says I can’t. Could someone give me a call so we can agree on a date?

I haven’t even started using your services and I am already annoyed with your customer service.

[jbrennand · Accepted solution]

Call the Pre-installation and delivery team on.. 0800 052 1734. They should be able to do it

[steffier]

They never did. I cancelled my purchase and went with another provider. Thanks