URGENT: Change in delivery date

[nfurness]

Hi, 

The virgin quick start is being delivered today. However, I have not moved yet... I won't be there until Saturday the 12th of June. When I ordered it, I thought it would be sent to my current address. 

Please advise.

Many thanks

[Gareth_L]

Hello nfurness

You will need to contact Yodel to get this re delivered or it might go to a local collect plus point ^GT

[Ghunt]

I have the same problem - because there’s no option when you sign up to choose a delivery date. I don’t actually want the service to start for 3 weeks , so I’m going to have to cancel and try again.

WHy should  I have to call yodel to sort out when the problem is created by your sign up process?

[jpeg1]

The delivery is always to the installation address 

[Ashleigh_C]

Hi there @Ghunt

Thank you so much for your first post to our forums and welcome to the team. 

I am so sorry to hear this has happened, have you been able to contact us to resolve this yet? 

Thank you.