Menu
Reply
xboxdevil
  • 8
  • 0
  • 1
Tuning in
384 Views
Message 1 of 5
Flag for a moderator

Two TV360 boxes with error code CS1010

Two TV360 boxes both unable to connect....We couldn't pull up your settings.

I replied to the activation text with 'GO' about an hour ago and despite the message saying the wait was 5 minutes, I've been waiting half an hour already.

It really shouldn't be this painful.

Any other suggestions to get these boxes activated? 

 

Thanks

 

 

Tags (2)
0 Kudos
Reply
xboxdevil
  • 8
  • 0
  • 1
Tuning in
375 Views
Message 2 of 5
Flag for a moderator

Re: Two TV360 boxes with error code CS1010

1st update - 39 minute call.

I spoke to a guy who said he needed to put me through through to a specific TV360 team to activate the boxes....

Then I was cut off.... Prior to disconnection there was a message along the lines of the call could not be connected due to a technical problem.

It's telling me there's 10 minute wait now.

Great.

0 Kudos
Reply
xboxdevil
  • 8
  • 0
  • 1
Tuning in
355 Views
Message 3 of 5
Flag for a moderator

Re: Two TV360 boxes with error code CS1010

2nd update.....

Next call answered after 56mins, 

I explained that I was cut off last time before connection to the TV360 Team so please could they pass a message on to activate.

Whilst the representative advised they would they still transferred me and I was cut off again.

The message was...,”Due to technical difficulties we are unable to handle your call at this time, goodbye.”

I’ve not been a Virgin Customer for years, when did they get so bad?

Total call length: 58m 25s.

 

 

0 Kudos
Reply
xboxdevil
  • 8
  • 0
  • 1
Tuning in
350 Views
Message 4 of 5
Flag for a moderator

Re: Two TV360 boxes with error code CS1010 - RESOLVED

Update 3:

Called 0800 953 9500, option 2. 

Thanks to MikeRobbo on another thread for above number.

A voice told me that the activation code was sent and  it’s all sorted now.

 

0 Kudos
Reply
xboxdevil
  • 8
  • 0
  • 1
Tuning in
343 Views
Message 5 of 5
Flag for a moderator

Re: Two TV360 boxes with error code CS1010 - RESOLVED

Update 4:

3h 20m after sending the ‘GO’ text I’ve had a text reply advising it’s now activated.

So don’t bother trying to setup until you get a text reply back or you’ve selected option 2 on 0800 953 9500.

0 Kudos
Reply