on 03-04-2022 15:45
Hi
when we had our virgin tv installed the areal length was cut too short. Can this be extended ?
Answered! Go to Answer
on 04-04-2022 10:02
Its specialised cable. If you buy anything non-standard & add it to VMs network it is technically tampering with their property. It can also cause issues with noise entering the network & possible detrimental effects for the entire street not just your own connection.
There is a £25 charge as its a non-fault callout. If you get nowhere with the call centre then staff here can book tech visits. Hopefully one of them will be along shortly.
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on 03-04-2022 16:37
on 04-04-2022 09:39
yes that’s the one I meant ! I called virgin and they said they do not replace this and they only have 1 standard length and told me to try a shop.. went to curry’s who told me only virgin do this. So I’m stuck !
on 04-04-2022 09:40
It’s been installed a year and want to move the box
on 04-04-2022 10:00
You will have to pay a reasonable £25 fee for VM to do the work. You cannot do any co-ax cable work yourself as it's against the T&C's of your contract.
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on 04-04-2022 10:02
Its specialised cable. If you buy anything non-standard & add it to VMs network it is technically tampering with their property. It can also cause issues with noise entering the network & possible detrimental effects for the entire street not just your own connection.
There is a £25 charge as its a non-fault callout. If you get nowhere with the call centre then staff here can book tech visits. Hopefully one of them will be along shortly.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks