Virgin Media Community

[rolfd]

Hi all,

Can anyone tell me how to contact someone to try and get signed up for broadband? My street was cabled last year and we received a flyer saying we can now get connected but when I go to sign up I am directed to a page to register my details for someone to call me within 10 days. No one has called after 3 times filing the form in and online chat just go round in circles telling me that my postcode isn't registered and I'll get a leaflet when it is! 

All I want to do is leave Sky Broadband and move to Virgin but it's a nightmare trying to sort this!

[VM-Jon · Accepted solution]

Hi,

happy to take a look for you and see what’s happening.

I will send you a private message for some details.

thank you

Jon

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Word of advice if you do ever manage to sign up.

Do not cancel your existing broadband contract until after your Virgin broadband is working to your satisfaction.

Virgin's installation dates tend to slip by days or weeks, so don't risk being without your broadband.