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danajmrees
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Trying to get through to customer services

Hi

I have been trying to get through to virgin for 3 days now after being told that my broadband bill is about to double. 

 

Each time I have waited nearly an hour and then get cut off 

 

PLease can you get in touch  as I want to discuss your support and pricing 

 

 

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carl_pearce
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Re: Trying to get through to customer services


@danajmrees wrote:

Hi

I have been trying to get through to virgin for 3 days now after being told that my broadband bill is about to double. 

 

Each time I have waited nearly an hour and then get cut off 

 

PLease can you get in touch  as I want to discuss your support and pricing 

 

 


  • Visit the VM site (Below is an example):

https://www.virginmedia.com/shop/broadband/broadband-only 

  • Wait for the 'Live Chat' to pop up (Black box on the right hand side):

carl_pearce_0-1611861279300.png

 

  • Click options until asked to wait for one of the team to reply.
  • Leave the chat window open, leaving your PC/Laptop on overnight if required (I had to leave it open for 22 hours before I got a reply, but it worked).
  • If the chat window doesn't appear just keeping clicking around the site, it will eventually.
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