im having a nightmare trying to get broadband into my Taylor wimpey new build. I’m led to belief both VM and BT open reach are hardwired into the property already.
firstly I was told I had to be present for the face plate appt, then no one turned up. Then told its external work so no one has to be around. Anyway I keep chasing daily and they’re telling me on the phone it’s still being done. Surprise surprise my installation date of the 15th comes and the engineer who actually turned up (genuinely shocked he actually arrived) has a look and says he can’t do anything because external (or as he said internal work in new builds) hasn’t been done. long story short no one in the call centres knows what’s going on and I’m on a “priority list” but they won’t be to able “install” until the 31st?!?!
Is there anyone that actually knows what they’re doing in my area? Only reason I’m trying to join VM is for the nhs discount! I need the internet ASAP, so will likely be going for BT as I know from others on the estate it’s next day delivery and activation of services! Why are VM so bad!!
New build estates are usually pre-installed with the infrastructure for OpenReach or VM - rarely both. What do the builders have to say about what they installed? Did they just lay in generic ducts - or did they partner with VM or OR to install the cables, cabinets, wall boxes etc?
What connectivity do you new neighbours have - OR or VM? Any street cabinets visible to you - if so from which company ?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
thanks for the replies everyone, I think I was mistaken and the VM box in the house wasn’t hardwired and set up like BT open reach where you just plug in and have internet instantly.
sorry they’ve not been very helpful as they can’t contact the pre installation team. I appreciate they’re not on the ground so don’t know what’s happening. Sadly this has been going on for almost 3 weeks so I’ll most likely be going with BT given that VM can’t tell me about any of the work needed to be done. Apparently someone has been out to the house on Monday and needed access but I was not informed of this despite them having my phone number. Can’t really do much when you’re not told there’s an appointment!
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