Tripped over VM Cable on street

[IngridVM]

On Friday I tripped over Virgin Media cable on my local high street, the cable was actually on the black part of this street so no way anyone could have seen it. I have fractured my right arm and injured my wrist in my left, now in wrist splints and a sling - and it has all been very distressing and upsetting. How can I complain and get something done? 

[carl_pearce]

The owner of the property, or more specifically, the VM user needs to contact VM to get the cable buried.

[Lee_R]

Hi @IngridVM thanks for posting and welcome to our community.

Sorry to hear of your accident. And sorry to hear of the health and safety issue you've needed to raise. I'm going to send you a private message, so that we can take some details. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[vircom]

I have never seen a cable installed like that.

[carl_pearce]

Looking at the spool of cable it looks like a temporary connection that has been 'forgotten'.

[Cardiffman282]

Yeah it's a thing https://community.virginmedia.com/t5/QuickStart-set-up-and/Tripped-over-vm-cable-after-poor-installa... 

[jpeg1]

Are you sure it's on the public part? It looks more like a private frontage.  But either way you should contact one of those injury legal firms.