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Trespass

Notacustomer22
Tuning in

on ‎14-11-2022 23:49

I am not a Virgin Media customer and have never granted permission for Virgin to have access to the land or property for installation of their products.

This installation was trespass and has caused permanent damage as a result of drilling through walls the walls. This installation needs to be removed immediately given it is unsightly and I do not give permission for Virgin Media to access my property for future maintenance.

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6 REPLIES 6

Notacustomer22
Tuning in

on ‎15-11-2022 23:11

I am not a Virgin Media customer and have never granted permission for Virgin to have access to the land or property for installation of their products.

This installation was a trespass and has caused permanent damage as a result of drilling through the walls. This installation needs to be removed immediately given it is unsightly.

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Tudor
Very Insightful Person
Very Insightful Person
In response to Notacustomer22

on ‎15-11-2022 23:31

It will take 2 or 3 days after the last post for a VM staff member to get to your post. So bumping your post will only put you at the bottom of the queue.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)
In response to Notacustomer22

on ‎18-11-2022 09:15

Hi @Notacustomer22,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that we have incorrectly installed at your property!

Can you tell us if you're the home owner of the property? Would you be able to attach a screenshot of what was installed? Was this installed outside of the property?

Please let us know so we can look into this further for you.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Notacustomer22
Tuning in
In response to Paulina_Z

on ‎18-11-2022 09:19

Could you please PM so I can provide further details. 

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Ayisha_B
Forum Team
Forum Team
In response to Notacustomer22

on ‎20-11-2022 12:04

Sure, will drop you a PM now and we can take it from there 🙂

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Ayisha_B
Forum Team
Forum Team

on ‎22-11-2022 16:11

Thanks for your time via PM @Notacustomer22,

I have now had a response back from the Area Field Manager who has advised this issue has already been dealt with.

They met with the owners of the building onsite around 6 months ago and agreed all cable routing.
The owners have gave us complete blanket wayleave to install on all flats.

As such, we will not be removing the cables and if you do wish to address this further, please contact the owners of the building.

Sorry this is not the outcome you had hope for.

Best wishes

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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