I am due to have my Fibre BB installed tomorrow between 0800 and 1300. I received a text saying: 'Hi, it s Virgin Media here. Your Installation has been placed on hold due to external work being required to complete your install'.
however, the engineers were out yesterday at our house and completed the external work and I have received following text as proof:
'Hi, Virgin Media again. We just wanted to let you know, we've completed your external work. We'll see you on Sat 02 May to complete the installation. Thank you'
I logged on to my account to check installation details and it now says in track my order NaN. I tried to get help from webchat but just been placed on constant hold and transferring from one team to another.
Grateful if you or your colleagues could help looking into this issue as a matter of urgency please. In your private message to me, you said the installation was set to be 12 May and the reason for the delay was due to uncompleted external work. However, two days ago one of your colleagues came, checked and confirmed that all external work was completed and ready for connecting us online by an engineer. Yet, today we logged back into our account only finding that the previously changed date 12 May is now NaN again. Could you please help us find a solution? What’s the problem? It’s really frustrating that there seems to be very conflicting messages and we don’t seem to get anywhere.