I have placed an order for phone and home broadband with QuickStart pack on March 25th and still have not received my Welcome email. I am therefore unable to track my order which has not been delivered at the selected date. Given I have not received the welcome email I cannot log in to track further any new ETA for my pack.
I went through the customer journey of placing and order this afternoon to see if potential customer can still book deliveries of the Quickstart pack and while doing that I was able to use the chat functionality and was put through to a live agent. I asked him about my order and he said he transferred my message to the team that is dedicated to that. Since then it has been 3 hours and I still have not got an answer.
Honestly it is quite disturbing to see they have live agents to support and encourage people to place new orders when actually they clearly do not have the capacity or ability to honour orders already placed.