I have had no tv no broadband and no landline since Friday morning on the 20th January 18 days as of today due to a damaged fibre cable outside my property is this normal to wait this length of time all I get from customer service is someone will be out on certain date then no one shows up
Keep detailed records of the outage, and VM's failure to repair, to ensure you are compensated correctly
Has anyone been out to look at the damage?
Where is the cable damaged? On your property or out in the street?
Is the service to your house coaxial cable (as in wire) or fibre optic?
If you have a coaxial cable and it is damaged on your property and there is enough slack to make a repair, a VM tech can sometimes join the cable for a temporary fix.
This option to repair (if feasible) sometimes gets a bit lost in translation when phoning in and a cable replacement is booked instead (which can be a never-ending pantomime when left to VM).