Virgin Media Community

[Wayneyboy]

The hdmi port on my tivo box is faulty, sound & picture has been dropping out intermittently for a couple months, its gotten worse over past few days now unwatchable. Cables have been changed, box has been reset tried different hdmi ports. Been trying to arrange an engineer visit or get a new box sent out over weekend its like pulling teeth. No replys on live chat for 24 hours even getting on to live chat is a task. Im ready for cancelling my direct debit if this isnt sorted soon 

[jbrennand]

Last thing you should ever do is cancel a DD - it will initiate a cascade of problems for you.

Just call it in as a fault. Call it in on 150 (VM Phone) or 0345 454 1111 or (any other phone). Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer

A VM person should pick this up here and respond, but it can take several days - calling is the quickest option.

[Wayneyboy]

Sounds easy to get someone doesn't im still waiting on a reply to the text i sent on thursday i was constantly trying to get through on all phone numbers & live chat got nowhere until yesterday, id have no worries about cancelling direct debit wouldnt be a 1st time if im not receiving a service im paying for im not paying .... fortunately i managed to get through yesterday & recieved my box today problem solved 👍

[Steven_L]

Glad to hear that you could get through to the team @Wayneyboy but sorry that it took so long to get through but it's good to hear that you got this sorted.

Is everything ok with your services at the moment?

Regards

Steven_L