Think twice if you’re thinking of joining virgin

[leejones1]

I’m in the same boat as loads of members on this forum. I’ve been waiting for the construction team to arrive so they can cable pull. They make an appointment then change it with any notice or communication. My wife works from home so this is now having massive implications on her job. The final icing on the cake is that they will not pay any compensations that they have agreed with ofcom. They claim it is not there fault 😂. Rest assured I’ll be calling Virgin and ofcom tomorrow!!! Joke of a company 

[leejones1]

I’m in the same boat as loads of members on this forum. I’ve been waiting for the construction team to arrive so they can cable pull. They make an appointment then change it with any notice or communication. My wife works from home so this is now having massive implications on her job. The final icing on the cake is that they will not pay any compensations that they have agreed with ofcom. WThey claim it is not there fault 😂. Rest assured I’ll be calling Virgin and ofcom tomorrow!!! Joke of a company 

[Tudor]

You only see problems on the board, never ever the 100’s of customers who installation goes ok.

[leejones1]

I’m not asking much, I only want them to be honest with and give me some firm installation dates. And not fill me with BS every time I speak to them

[Steve1701]

Hey, lee,

In an 'ideal' world everything would go like proverbial clockwork ... Alas ... We don't live in an ideal world ...

It would take someone a minute to ring you to give you an update, enlightening you as to the extenuating circumstances of their no-show, but that's not going to happen 😲

They should update you if problems arise, but they won't, so alas it's a case of sitting in the window waiting for someone to pop along. I agree, (as does 100% of VM customers) that a firm date should be given and importantly, KEPT !

So, it's a wait 'n' see, unfortunately .....

🙄

[jpeg1]

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@Tudor wrote:

You only see problems on the board, never ever the 100’s of customers who installation goes ok.

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That's just what I keep telling myself.

But so many of the problems that occur are entirely unnecessary, due only to the woefully inadequate management and communications.

  I do feel very sorry for staff who have to work under these conditions. 

[Zach_R]

Hi @leejones1,

Thank you for your posts and welcome to our community forums. We're here to help.

I am so sorry to hear that you've been having some issues with getting your installation sorted out. I'm going to send you a private message in a few moments so that we can take a few more details and get this investigated for you. Please respond to this at your earliest convenience and we can go from there.

Thanks,