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The engineer did not come in the appointment

I am a new user and the instalation was schedule for saturday, 24th October. Nobody cames !! I try to call or get in contact with virgin, but no sucess. It is an absurd !!!

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Re: The engineer did not come in the appointment

let me take a look, I will send you a private message for your details and see what's happening for you.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Re: The engineer did not come in the appointment

You are a joke. I will cancel my package. It is unbelievable the answer!!!

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Re: The engineer did not come in the appointment

What answer? What did Jon say

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: The engineer did not come in the appointment

Unfortunately on this occasion we need to complete some external construction works to enable us to get our cable to the property. This normally happens if ducting is blocked by such things as tree roots.  In order to proceed we need to apply to the local authority to excavate the footway/carriageway which adds a short delay.

Works will be completed asap and our construction team will be in touch with updates in due course.

Obviously this is disappointing for the OP and we will do all we can to speed things along but at this point it is hard to give an exact completion date.

 


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