Virgin Media Community

[NatJ]

I have had VM for 5 weeks and for 4 weeks i have had to put up with the service dropping in and out 3-4 times a day. I have had 3 engineers out who have replaced the router 3 times and said it has been fixed but it still is happening.  I work from home and do not download big files. Was with BT for years and zero issues. can anyone help. The router restarts ( yes all 3 of them!)  

[jbrennand]

Stick to one thread on this topic - I have replied on that one. BQM has been rejected

[Serena_C]

Hi @NatJ

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding the connection issues you are experiencing, I'm sorry to hear that your connection is still dropping. When the connection drops occur - does this affect both your wired and wireless connections?

Can you set up a BQM here: https://www.thinkbroadband.com/broadband/monitoring/quality and share the graph results in this topic so we can see what's going on as it occurs?

Many thanks,

Serena