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Terrible internet issues

RlyPolyMacaroni
Joining in

Over the last few days my internet has been so unreliable. The problem affects wired and wireless connections. It is making it really hard to do my job as I work from home.

RlyPolyMacaroni_0-1657969143163.png

When I call virgin all I get is the recorded message saying they know about the problem in my area and it is complex but day after day I keep loosing the internet.

I want to change providers but am in a contract, have they broken their contract by not providing a reliable useable service for an extended period of time?

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person
See if there is info in here...

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https://www.virginmedia.com/help/automatic-compensation

https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Ayisha_B
Forum Team
Forum Team

Hi @RlyPolyMacaroni,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with the service. Appreciate it's not ideal.

I have taken a look at our systems and this is due an an area outage which is estimated to be resolved by 22 JUL 2022 15:35.

You might find that these services are intermittent at the moment: Virgin Fibre and Voice services. We are sorry and working hard to resolve this for you.

Ayisha_B
Forum Team

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