Telewest connection question.. confused

[Neilbraidwood]

Hi

I have my virgin media broadband equipment coming tonorrow, the quick start guide says to plug it straight into the telewest box on the wall however I already have a cable in that box running behind the skirting and going into another telewest wall socket (we just moved in, it must havr been the previous occupant)

Ive attached pictures, could anyone advise me how id connect thr router tomorrow when it arrives?

Thanks in advance

 

 

 

 

[carl_pearce]

Where does the other end of this cable go?

You say it's another box, but what kind?

[jpeg1]

The second picture is a phone socket. You won't be using that as VM phone connections are now on the Hub.

Remove the coaxial lead from the main box and plug the new Hub into it with the cable supplied. 

[Molly_T]

Hi Neilbraidwood 👋 Welcome to the community forum! Thanks for posting. 

Apologies for the delay in a member of the team picking this up - how did you get on with your installation?

Hopefully you are all set up and sorted now 🤞, but if there were any issues and you still require our support please do let us know! We can then arrange an appointment to complete your installation if needed. 

Thanks for your patience in the meantime! 🌞