Telewest cable doesn’t fit

[Kc24681]

I have bought a virgin media package but cannot get the internet cable to fit to the old telewest box. Any suggestions ?

[JOE-C]

Good morning,

So we can assist you with this are you able to provide photos of the cable and telewest point that you have?

Thank You

Joe 

[Adduxi]

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@Kc24681 wrote:

I have bought a virgin media package but cannot get the internet cable to fit to the old telewest box. Any suggestions ?

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You may need one of these  Tristar Data cable coupler | DIY at B&Q  to join the two cables.

[-tony- · Accepted solution]

the old telewest box should have a screw connector the new cables from VM are push fit - they should connect but they can need some force to get then to fit

[Kc24681]

Hello yes here are the two wires 

[Kc24681]

 

[Kc24681]

 

[Brava210]

Unscrew that cable from the bottom of the wall box, and push the new cable into that socket

[Kc24681]

The cable won’t unscrew from wall socket?

[Brava210]

It will, you may need pliers or such like

It should be nut shaped, so even an adjustable spanner.