Telewest box no TV socket

[j35cain]

So I have ordered the M100 setup as after speaking with virgin they said the person here before me had virgin fibre and when i input my address online it also confirms fibre was previously used by the person before me, I have found my telewest box after reading through the setup process and seeing this is what i’ll need, there seems to be a metal connecting coming out the FM port which I see people are saying is the incorrect socket and that i need to use the TV socket for broadband, however when I have looked at the TV socket I cannot seem to see any sort of socket in the hole? is there any assistance I can get with this please.

[Carley_S]

Hi @j35cain

Welcome to the community! Sorry to see you had issues with your internal cabling. Glad to hear this has since been resolved for you and that our community members and VIP's helped assist you. If you have any other question or concerns, please do not hesitate to get back in touch.