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bammo2
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Telewest box and quick install

I’ve just signed up for a new broadband connection and, in the absence of a Virgin line, booked and paid for an engineer to visit to install a line. This appointment is scheduled for in a few weeks

However I now gather that I may be able to use the ancient Telewest box that is in my flat. (I tried to attached a picture but kept getting html error messages) 

My question is what happens if I opt to do that? If I just cancel the appointment online will I be refunded the £30? And what happens if it turns out that the Telewest box doesn’t work/is broken etc? Will I just be able to rebook an engineer to visit? And if so, will my contract start date move to when the connection becomes live?

thanks in advance for any help with this!

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jb66
Alessandro Volta
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Re: Telewest box and quick install

It's too late now, youd have to cancel the order.  You should have booked the quickstart and if it doesnt work they send a technician for free

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