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Tecnician didn't show up after moving

Davidflorencio
Joining in

Notified of my move on 3/july, they say they need a tecnician to come even though i have everything in place, fine, they say they'll come on the 13th, 10 days without broadband, didn't show up, tryed chat and nobody answered, called, took 20min to aswer, the call is so choppy i can't understand her, she said some random **bleep** about a letter in three days then i saw she didint want to solve anything and just hang up.

Screenshot_20220713-202602_My Virgin Media.jpg

 its the second chat i opened in hope anyone woud say anything, no aswer on any, got no email or message about the tecnician not comming. 10 days without my service and countig, just to transfer to my new home.

1 REPLY 1

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Davidflorencio, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing delays with the installation at your new home.  

Have the team confirmed if this is due to further work being required at the property? If so, have you been provided with a time scale for this? 

Let us know and we will do all we can to help. 

Thanks, 

 

 

Nat