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DaveBoucher · ‎22-05-2023

My phone is due to be switched to fibre on 5 June. I have received my adapter but I need a visit from a technician as my phone and hub are in different rooms. I have tried calling 150 but cannot find a "Book a visit" option. Can anyone help please?

Adduxi · ‎22-05-2023

If you wait here a couple of days a VM Mod will pick this up and arrange.

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Adduxi · ‎22-05-2023

If you wait here a couple of days a VM Mod will pick this up and arrange.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

DaveBoucher · ‎23-05-2023

Thanks. Will do, fingers crossed.

Daniel_Et · ‎25-05-2023

Hi @DaveBoucher 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We can certainly arrange a technician visit for you to get this sorted.

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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